About These Terms
These Terms of Service ("Terms") apply when you use the TurboNeurofeedback website, purchase a plan, request an appointment, or attend a NeurOptimal® brain-training session.
By using the website or services, you agree to these Terms. If you do not agree, do not use the website or purchase a service.
TurboNeurofeedback provides appointment-only office and mobile sessions in Fort Myers, Babcock Ranch, and Punta Gorda. Office location details are provided after payment.
Wellness Service — Not Medical Care
TurboNeurofeedback provides professional NeurOptimal® neurofeedback training as a general wellness service. Based on information submitted to the FDA, NeurOptimal® was determined to be a general wellness product for passive brain training and personal enrichment. It is offered here as general-wellness brain training, not medical treatment, and is not intended to diagnose, treat, cure, or prevent any condition.
This determination is not FDA approval or evidence of effectiveness and does not authorize medical or condition-specific claims.
NeurOptimal® is not medical care. Results vary and are not guaranteed. Consult a licensed healthcare professional before changing medical care or medication.
Important: NeurOptimal® neurofeedback is a wellness technology and is not intended to diagnose, treat, cure, or prevent any medical condition or disease.
Booking, Cancellations, and Refunds
Contact TurboNeurofeedback by phone at 1-888-BRAIN17 or by email at info@turboneurofeedback.com to cancel, reschedule, or request a refund.
Office and Mobile Standard appointments are confirmed when Stripe payment succeeds. Mobile sessions take place at the agreed address within the current service area. Appointments are reserved in one-hour windows for the session, setup, and reset.
| Situation | What happens |
|---|---|
| Contact us no later than 24 hours before the appointment | Reschedule the session within 30 calendar days or receive a refund for that session. |
| Contact us less than 24 hours before the appointment | The session counts as used and cannot be rescheduled or refunded. |
| Miss the appointment without notice | The session counts as used, is lost, and cannot be rescheduled or refunded. |
| TurboNeurofeedback cancels | Reschedule or receive a full refund for that session. |
How notice is measured
Notice may be given by phone at 1-888-BRAIN17 or by email at info@turboneurofeedback.com. The timestamp of the call, voicemail, or email determines whether notice was provided no later than 24 hours before the scheduled start time.
Mobile Saver
For Mobile Saver single sessions, packages, and memberships, TurboNeurofeedback contacts the customer within 2 business days after payment to arrange the appointment schedule. For a membership, this includes the recurring weekly time and first four appointment dates. If no mutually acceptable schedule is found within 7 calendar days after payment, the customer may request a full refund and cancel the membership before its next renewal.
Refund timing
TurboNeurofeedback submits approved refunds to Stripe within 3 business days and returns them to the original payment method. Your bank or card issuer may take additional time to post the refund.
Prices, Packages, and Memberships
Prices and checkout
All prices displayed by TurboNeurofeedback are in U.S. dollars.
The displayed price is the amount charged at checkout. TurboNeurofeedback does not add taxes or mandatory fees. Office and Mobile Standard use the same prices, with no travel surcharge for appointments within the current service area.
Mobile Saver offers discounted pricing for flexible mobile scheduling. Sessions, packages, and Reserved Weekly Membership schedules are coordinated after payment. Current prices and savings are shown before purchase and confirmed on the Stripe receipt.
We accept major credit cards through Stripe-hosted checkout. Stripe provides the receipt and billing record. TurboNeurofeedback does not maintain a separate customer account for credits or billing.
Packages
| Rule | What it means |
|---|---|
| Payment and scheduling | Packages are paid in full. Sessions may be scheduled for 6 months after purchase. |
| Unused sessions after 6 months | They are no longer refundable. They may be transferred to another person, who must use them within 30 calendar days after the transfer. |
| Unused-session refund within 6 months | Standard sessions are refunded at $99 each; Mobile Saver sessions are refunded at $84 each. |
| Used sessions and fees | Used sessions keep the package rate. No cancellation or administrative fee is deducted from an unused-session refund. |
| Timely cancellation | A session canceled no later than 24 hours before its scheduled start time returns to the package unless a refund is requested. |
| Transfer | A package or any of its unused sessions may be transferred to another person. Transferred sessions must be used within 30 calendar days after the transfer. |
Reserved Weekly Membership
| Rule | What it means |
|---|---|
| Reserved weekly schedule | Choose one recurring weekly appointment time. Each payment covers the next 4 weekly appointments, and the recurring time continues unless it is changed, paused, canceled, or no longer available. |
| Price and renewal | Standard membership is $299 every 4 weeks. Mobile Saver membership is $254 every 4 weeks. The membership renews automatically every 4 weeks until paused or canceled. |
| Payment and scheduling | Membership payment is collected at checkout. Standard customers request a recurring weekly time during checkout; Mobile Saver scheduling is coordinated after payment. TurboNeurofeedback confirms the recurring time and first 4 appointment dates after payment. If no mutually acceptable schedule is found within 7 calendar days, the customer may request a full refund and cancel the membership before its next renewal. |
| Timely appointment change | Contact us no later than 24 hours before the scheduled start time to reschedule that session within 30 calendar days or receive a refund. A rescheduled session does not change the standing weekly time. |
| Late cancellation or missed appointment | With less than 24 hours' notice, or with no notice, the scheduled session counts as used, is lost, and cannot be rescheduled or refunded. Future weekly appointments remain scheduled. |
| Session refund amount | A timely canceled Standard membership session is refunded at $74.75; a timely canceled Mobile Saver membership session is refunded at $63.50. Refunds return to the original payment method. |
| Pause | Pause by phone or email before the next renewal to stop the next charge. Pausing releases the recurring appointment time. To resume, choose a new available weekly time. |
| Cancellation | Cancel by phone or email before the next renewal to stop future charges. Already-paid future appointments may still be attended or timely canceled under the rules above. Cancellation does not refund a used, late-canceled, or missed appointment. |
| Complete inactivity | If no sessions are attended during a full four-week cycle, the next renewal is automatically paused, no new charge is collected, and the recurring appointment time is released. Contact us to choose a new time and resume. |
| Additional sessions | Additional sessions beyond the included 4 are $75 each while the membership is active and must be arranged directly with us. |
Responsibilities and Services for Minors
Provide accurate contact and booking information, arrive on time, follow session guidance, and treat staff, equipment, and facilities respectfully.
Health and safety information
Tell us before the session about medical conditions, medications, or other considerations that could affect participation. Do not send medical records or sensitive health information through the website or ordinary email; contact us to ask for an appropriate way to communicate.
Services for Minors
Minors may participate only with a parent or legal guardian.
- A parent or legal guardian must make the purchase, accept these Terms, and consent to the service
- A parent or legal guardian must remain present for the entire office or mobile appointment
- Minors may not independently submit booking or payment information
- The parent or legal guardian must provide accurate booking information and supervise the minor
Sessions for minors are general-wellness brain training and are not medical treatment.
Privacy and Ending Service
Our Privacy Policy explains what information we collect, why we use it, when service providers receive it, and how to make a privacy request.
We may refuse, suspend, or end service when these Terms are breached, when behavior threatens safety or property, or when we reasonably determine that we cannot provide the service appropriately.
If TurboNeurofeedback ends a prepaid service for a reason other than a used session, missed appointment, late cancellation, or other nonrefundable event described in these Terms, unused amounts remain eligible for refund under the package and membership rules above.
Other Legal Terms
Warranties and liability
To the maximum extent permitted by law, services are provided "as is" without express or implied warranties. TurboNeurofeedback is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the service.
To the maximum extent permitted by law, total liability for a claim will not exceed the amount paid for the specific service giving rise to the claim. These Terms do not limit liability that cannot lawfully be limited.
Changes to these Terms
We may update these Terms as our services or policies change. We will post material changes here with a new "Last updated" date and apply them prospectively unless applicable law requires otherwise.
The Terms in effect when a purchase is made continue to govern that purchase unless both sides agree otherwise or applicable law requires a change.