Information We Collect and Where It Comes From
We may collect information that you choose to provide when you contact us or request a session.
Please do not send medical records, payment-card numbers, or sensitive health information through this website or ordinary email.
Before you continue to checkout, your booking selections remain in your browser. When you continue, the purchase and booking details needed to connect the payment with your request are sent to Stripe.
Our hosting and security providers may process basic technical information, such as your IP address, browser or device type, pages requested, referring page, and request timestamps.
- Your name, email address, telephone number, and the contents of messages you send us
- Session-request details such as your ZIP code, preferred or recurring appointment time, service choice, and plan choice
- Appointment, attendance, cancellation, and membership status needed to manage recurring weekly scheduling and billing
- Information needed to coordinate, provide, or support a requested service
- Transaction and contact information associated with an online purchase
How We Use Information
We use information for customer communication, requested services, website operation, and applicable business or legal obligations. We do not use information obtained through this website to diagnose or treat medical conditions.
- Responding to questions and session requests
- Confirming service availability and coordinating appointments
- Managing recurring appointment times, membership renewals, pauses, and cancellations
- Providing and supporting requested services
- Processing payments, receipts, and refunds
- Operating, maintaining, and protecting the website
- Preventing fraud or misuse and complying with applicable obligations
Payments and Service Providers
Online payments are processed through Stripe. Payment information entered during Stripe-hosted checkout is collected and processed by Stripe under its own privacy practices.
TurboNeurofeedback does not collect full payment-card numbers through this website. We may receive limited contact, purchase, and transaction information from Stripe when needed to confirm a payment, coordinate a service, issue a refund, maintain business records, or provide customer support.
We may share information with service providers that help us operate the website, communicate with customers, process payments, prevent fraud, or provide requested services. These providers receive information only as reasonably necessary for their role.
We may also disclose information when required by law or when reasonably necessary to protect our customers, our business, or others.
TurboNeurofeedback does not sell personal information or share it for targeted advertising.
Cookies, Analytics, and External Sites
This website does not currently use advertising cookies or third-party analytics tools. Website hosting and security providers may use essential technologies or process technical request data to deliver and protect the site. If our use of cookies or analytics changes, this policy will be updated.
The website may link to research publications or other third-party websites. Those sites operate under their own privacy policies, and TurboNeurofeedback is not responsible for their privacy practices.
Retention and Security
We retain personal information only for as long as reasonably necessary to respond to requests, provide services, maintain required transaction or accounting records, resolve disputes, protect the website, and comply with applicable law.
When information is no longer needed for those purposes, we will delete it or securely dispose of it where reasonably practicable. Service providers, including Stripe, maintain information according to their own legal obligations and retention policies.
We use reasonable administrative and technical measures appropriate to the information we handle. However, no website, email system, or method of electronic storage can be guaranteed to be completely secure.
Services Involving Minors
A parent or legal guardian must make the purchase, accept the Terms of Service, and provide any information needed to request services for a minor. A parent or legal guardian must remain present for the entire appointment. This website is not intended for minors to submit personal information, payment information, or booking requests independently.
Your Choices and Policy Updates
You can request access to, correction of, or deletion of personal information that TurboNeurofeedback maintains about you. You can also ask whether we maintain information about you. Some information may need to be retained for legal, transaction, security, or recordkeeping purposes. We may take reasonable steps to verify a request before responding.
We may update this Privacy Policy as our services or data practices change. The revised policy will be posted on this page with a new "Last updated" date.